Customer Reviews

Reviews for Yocum Automotive

The timely manner of getting my sons truck in and fixed was impeccable. Very thankful for the service that was provided.
Recommended? Yes |  by , April 27, 2017
Absolutely love the excellent service I receive. Most appreciate the honest about the work needing to be performed. I can always trust that what they recommend to be repaired actually does need repair. Thanks
Recommended? Yes |  by , April 27, 2017
They are always nice and helpful. Giving me the right information so I can make the best decision. And they explain the process and needs of my vehicle.
Recommended? Yes |  by , April 27, 2017
Yocum always explains everything about the repairs. They even take you out into the shop and show you the concerns they have with items on your vehicle. The shop is super clean. We will come back to them in the future!
Recommended? Yes |  by , August 5, 2015
They took very good care of me. I will definitely go back!!
Recommended? Yes |  by , July 28, 2015
All the folks there were friendly and helpful. They provided honest feedback even when the news was not so good. They even performed additional research to try and come up with a more positive solution. I will definately be visiting again with future car care concerns.
Recommended? Yes |  by , July 17, 2015
They are friendly. They explain the repairs needed very well.
Recommended? Yes |  by , June 25, 2015
Very knowledgable and helpful!
Recommended? Yes |  by , May 29, 2015
This is the perfect shop for me. I have a very busy schedule and they are always able to fit me in. Recently I had some warranty work that needed done. They called the warranty company, worked out all of the details and repaired my vehicle. I also needed new tires, an oil change and a light replaced. All of this was completed very quickly and professionally. I will not take my vehicle anywhere else.
Recommended? Yes |  by , May 26, 2015
Service and mechanics are stellar! We have all our vehicles serviced and tire purchases from your shop. Thank you, Marie Rita
Recommended? Yes |  by , May 23, 2015
courteous efficient is just a short summary of my experience. I may also add that I felt trust !...this is an essential part of how when a business is conducting themselves professionally that trust comes easy especially when the work is done and they have delivered the famous words of I'll be back is exactly what I mean thank you Yoakum tires / automotive.
Recommended? Yes |  by , May 3, 2015
This is as good as it gets...fair prices, great effort to do 100% quality in all steps from the initial dialogue as to my needs to coming to pick me up when the car was ready. Trustworthy and also sincerely pleasant interaction with customers.
Recommended? Yes |  by , April 24, 2015
Great experience
Recommended? Yes |  by , April 18, 2015
They were amazing as always!!!!
Recommended? Yes |  by , April 13, 2015
Excellent and honest service always. Would recommendto anyone for your car repair needs.
Recommended? Yes |  by , March 30, 2015
Love drinking hot chocolate, sitting a COMFY, chair, hearing GOOD advice from a friend/receptionist, seeing Mike Miller deliver a snake from an engine and watching it rain from the window... Oh yeah, didn't wait long for my oil change
Recommended? Yes |  by , March 26, 2015
Great service, great staff and reasonable prices.
Recommended? Yes |  by , March 5, 2015
I always receive the best service possible at Yocum Automotive. They are one of the most trustworthy and customer focused shops in the area.
Recommended? Yes |  by , March 5, 2015
Another wonderful service experience at Yocum. Yocum replaced the water pump and timing belt on my daughter's 2004 Subaru Impreza. Bill was slightly under estimate. Delivered the car at 9am and it was ready at 3pm the same day. Great service and great people. When you need service on your car or truck, be sure and check with Yocum before you go anywhere else.
Recommended? Yes |  by , February 17, 2015
Great company , great owner and staff
Recommended? Yes |  by , February 12, 2015
Always thorough and I know I can trust them to get it right, whatever it is I need.
Recommended? Yes |  by , February 9, 2015
great service
Recommended? Yes |  by , January 16, 2015
Was recommended to by a local resident. I called about a service previous to this recommended by a "stealership" and was advised by Yocum that the service was not needed and full explanation given. I thought this was good business considering they could have just given me a quote on the service and set up an appointment then taken the money. My next go round I had a major issue that needed attention and they had it repaired in reasonable time and a fair price. Upon picking up my vehicle there was a small issue that was not present when dropping off, but it was resolved immediately.
Recommended? Yes |  by , December 27, 2014
Each time I've gone to Yocum Automotive I've been very pleased. They are very nice and get the job done correctly, and their prices are also very reasonable. I will continue to take my cars there for maintenance and repairs.
Recommended? Yes |  by , November 26, 2014
By far my favorite mechanic shop in Springfield. It was easy to how much every employee cared about me and what brought me into the shop. They addressed all my concerns, answered all my questions, and gave me absolute peace of mind. This was by far the greatest experience I have ever had. Thank you Yocum!
Recommended? Yes |  by , November 24, 2014
The staff is friendly and their service is top notch. Their pick-up/drop-off service is so handy!
Recommended? Yes |  by , November 23, 2014
You all always do a great job. I feel like I get an honest deal and all the information to help me make an informed decision about the work I need done on my vehicle. Thanks.
Recommended? Yes |  by , November 18, 2014
The staff provided me with honest advice, taking care to point out which services were necessary, and which were more optional. I appreciate their sensitivity to my budget.
Recommended? Yes |  by , November 11, 2014
I am a very busy individual with very stringent time restraints. They not only took in consideration of this but done an excellent job repairing my truck. Thank you
Recommended? Yes |  by , November 6, 2014
Excellent customer service. Got my vehicle in and repairs done quickly while working with my schedule.
Recommended? Yes |  by , November 6, 2014
YOU GUYS ARE GREAT
Recommended? Yes |  by , October 22, 2014
Yocum automotive are the nicest people and did an excellent job. We recently decided to move to Republic because of the nice people we have met in Republic and Yocum's staff are part of those people. I highly recommend them.
Recommended? Yes |  by , October 11, 2014
Thank you!
Recommended? Yes |  by , October 6, 2014
Great job! Fast affordable and very good work. These guys don't waste anytime.
Recommended? Yes |  by , September 25, 2014
Very friendly and understanding staff !
Recommended? Yes |  by , September 9, 2014
Hey Brent... I always think you guys are great. However, I need to bring my Avalanche back in. The check engine light came back on and there's a lot of pressure/air being released from the tank when I open the gas cap to get gas. A couple of times it has taken a couple of turns to start. AND as if that wasn't enough for some reason the ABS light started going haywire and flashing randomly then it would go off and stay off for a while. Almost like a short in wiring. It's possessed! I'll need to bring it in either Monday or Tuesday morning if you have any openings please!
Recommended? Yes |  by , August 8, 2014
Great job, as always!
Recommended? Yes |  by , June 29, 2014
I appreciate the quick service and am thrilled that you can make an appointment.
Recommended? Yes |  by , April 28, 2014
Very Friendly Staff. I have never had any problems or concerns with the work completed. Will recommend to everyone.
Recommended? Yes |  by , April 22, 2014
The work Yocum's did was excellent and very reasonable in price.
Recommended? Yes |  by , March 21, 2014
Very friendly and always feel comfortable with the work they do!!
Recommended? Yes |  by , March 1, 2014
So far seems ok noise is gone.The only hicup was my wife being charged without being told upfront about being charged for someone to drive car and look at it.Had never been charged for that kind of look see before.That being said all is good and unless our cars never break down again I am sure we will do business again.
Recommended? Yes |  by , February 28, 2014
Always great service and now taking all my cars there. Much better service than the dealers.
Recommended? Yes |  by , November 25, 2013
We are always very satisfied with the service we receive at Yocum Automotive. We feel you are very fair and honest. We respect your integrity and we don't hesitate to recommend you to our family and friends!
Recommended? Yes |  by , November 15, 2013
I love the tires and look forward to returning for any vehicle issues and preventative.
Recommended? Yes |  by , November 2, 2013
Thanks for outstanding service from the entire TEAM!
Recommended? Yes |  by , October 24, 2013
In store Customer Service was very nice and helpful. However it often took a long time for me to contact them over the phone. They also kept my car 2 weeks longer than they originally said. Very difficult getting everything done and returned to me. Also, when finished with transmission work, my car now creeks and groans a lot, not sure what that is...
Recommended? Yes |  by , October 23, 2013
Great courteous service!
Recommended? Yes |  by , October 22, 2013
Honest service priced right.
Recommended? Yes |  by , October 22, 2013
Good service but very expensive. For this area the estimate for repairs I had a different shop fix the problem for over half of what you quoted me.
Recommended? Yes |  by , October 22, 2013
Very good service.
Recommended? Yes |  by , October 22, 2013
Took awhile to get the truck to show the problem (not your fault) but it's still running great ..will use you again!
Recommended? Yes |  by , October 22, 2013
Service was excellent and staff was friendly.
Recommended? Yes |  by , October 22, 2013